Last updated: July 15, 2026
Welcome to The Ever Paw. These Terms of Service govern your access to and use of theeverpaw.com, including browsing our website, creating an account, submitting personalization materials, purchasing products, contacting us, and using any other services made available through the website.
Throughout these Terms, the words “The Ever Paw,” “we,” “us,” and “our” refer to The Ever Paw. The words “you” and “your” refer to the visitor, customer, account holder, purchaser, or other user of the website. By accessing our website, creating an account, submitting an order, or using our services, you agree to these Terms of Service and the policies incorporated into them. If you do not agree with these Terms, you should not use the website or place an order.
The Ever Paw is an online store offering personalized pet memorial jewelry, custom pet portraits, custom keepsakes, pet memorial gifts, and related products.
Website: theeverpaw.com
Business location: Guangdong, China
Customer service email: support@theeverpaw.com
Some products are made, personalized, produced, painted, printed, engraved, framed, packaged, or fulfilled with the assistance of selected artists, suppliers, production partners, and logistics providers.
The following policies form part of these Terms of Service:
By placing an order, you acknowledge that you have had the opportunity to review the product description and the policies relevant to your purchase.
If a product page contains specific terms that differ from general information elsewhere on the website, the product-specific information will normally apply to that product, provided it is clearly displayed before purchase.
You may use the website and place an order only if you are legally capable of entering into a binding agreement in your country or region.
If you have not reached the age of legal majority where you live, you may use the website only with the involvement and authorization of a parent or legal guardian.
By using the website or submitting an order, you represent that:
We make reasonable efforts to ensure that information displayed on the website is accurate and current.
However, website content may occasionally contain:
We may correct, update, or remove inaccurate information at any time, including after an order has been submitted.
We are not required to continue offering a product merely because it previously appeared on the website.
We make reasonable efforts to present our products accurately through photographs, illustrations, mockups, videos, descriptions, dimensions, and other information.
However, the appearance of a product may vary due to:
We cannot guarantee that the color shown on every screen will exactly match the physical product.
Product photographs may sometimes include:
Only items expressly included in the product description or selected product options are included with the purchase.
Some products sold by The Ever Paw are handmade, hand-painted, hand-finished, artistically interpreted, or individually produced.
These products may contain reasonable differences in:
Such variations are part of the individual nature of handmade and artistic work and are not automatically considered defects.
A hand-painted portrait is an artistic interpretation based on the customer’s submitted reference photograph.
The artist will make reasonable efforts to capture the pet’s recognizable appearance, expression, markings, and character. However, a hand-painted portrait is not expected to be an exact photographic reproduction.
Differences arising from artistic judgment, painting technique, reference-photo quality, portrait size, chosen style, or reasonable creative interpretation are not automatically considered production errors.
The displayed sample portraits are intended to demonstrate the general style and quality of work. Each completed portrait will be unique.
Many products sold through The Ever Paw are personalized, custom-made, made to order, or produced according to information submitted by the customer.
Personalization may include:
You are responsible for carefully reviewing all information before submitting an order.
This includes checking:
We will normally reproduce the information submitted with the order as provided.
We are not responsible for errors that accurately reflect incorrect or incomplete information submitted by the customer.
Customers ordering photo-based or portrait products must provide photographs that are reasonably suitable for production.
A suitable photograph should generally:
We may contact you if a submitted photograph is unclear, incomplete, unsuitable, or likely to produce an unsatisfactory result.
Processing time may be delayed until an acceptable photograph or complete personalization information is received.
If you do not respond within a reasonable period, we may:
We do not guarantee that every photograph can be successfully used for every product.
By submitting a photograph, image, paw print, name, text, artwork, design, message, or other material, you confirm that:
You retain any ownership rights you may have in the original material.
You grant The Ever Paw a limited, non-exclusive, worldwide, royalty-free license to access, copy, adjust, crop, resize, reproduce, transmit, share with necessary production partners, and otherwise use the material solely as reasonably necessary to:
This limited license does not automatically give us permission to use customer-uploaded photographs or completed personalized products in public marketing.
We will not intentionally publish or use customer-uploaded photographs or personalized designs for promotional purposes without separate permission.
We may refuse, suspend, or cancel an order containing material that we reasonably believe is:
We are not required to reproduce every image, message, symbol, or instruction submitted by a customer.
If an order is refused before production begins, the relevant payment will normally be refunded.
If material is later found to violate these Terms after work or production has already begun, any refund may be reduced by reasonable non-recoverable costs already incurred.
A digital proof, design preview, or portrait preview is provided only when:
Customers should not assume that every personalized product includes a proof before production.
Where a proof is provided:
If the customer does not respond to a proof request within the stated timeframe, we may place the order on hold or proceed using the submitted information where reasonably appropriate.
Approval does not eliminate responsibility for a manufacturing error that occurs after approval, but it may limit claims relating to details that were clearly shown and accepted in the proof.
Contact us as soon as possible if you need to change personalization information.
We will make reasonable efforts to assist, but changes are not guaranteed.
Once any of the following has begun, changes may be unavailable or may require an additional fee:
A requested change may also extend the processing and delivery time.
The customer is responsible for any reasonable additional costs caused by changes requested after production has begun.
Submitting an order and receiving an automated order-confirmation email does not necessarily mean that the order has been finally accepted for production.
The order-confirmation email confirms that we have received the order request.
An order may be accepted when:
We reserve the right to refuse, place on hold, limit, or cancel an order for reasonable grounds, including:
If we cancel an order before production and no non-recoverable costs have been incurred, the amount paid for the canceled item will normally be refunded.
If we cancel an order because we cannot fulfill it, we will not charge the customer for the unfulfilled product.
Products and product options are subject to availability.
We may:
Where a material, chain, frame, packaging component, or other minor component becomes unavailable, we may contact the customer to offer:
We will not make a material substitution that significantly changes the purchased product without informing the customer.
Unless otherwise stated, prices displayed on the website are shown in United States dollars (USD).
Prices may change at any time without prior notice. Price changes do not normally affect orders already accepted and paid, except where there is an obvious pricing error.
The price charged will be the price shown during checkout, subject to:
We are not obligated to fulfill an order at a price that is clearly and materially incorrect due to a technical, typographical, system, currency, or data-entry error.
If an obvious pricing error affects an order, we may contact the customer to:
Payment must normally be completed before production or fulfillment begins.
Available payment methods are displayed during checkout and may change over time.
Payments may be processed by independent third-party providers, including PayPal.
By submitting payment information, you confirm that:
We do not control whether a bank, card issuer, PayPal, or another payment provider approves, delays, reviews, converts, or rejects a transaction.
Payment providers may apply:
Any exchange rate or fee applied by a customer’s bank or payment provider is outside our control.
Discounts, promotional offers, and coupon codes may be subject to additional conditions displayed with the offer.
Unless otherwise stated:
If an offer is affected by an obvious technical error or unauthorized publication, we may cancel or correct the offer before fulfillment.
Where gift cards are offered, additional terms may be displayed with the gift card.
Unless otherwise stated:
This section applies only if and when The Ever Paw offers gift cards.
Processing and delivery times vary depending on:
Processing time and shipping time are separate.
Any delivery date or timeframe provided is an estimate unless we expressly confirm a guaranteed service in writing.
Customers are responsible for providing a complete and accurate delivery address.
Shipping charges, tracking, customs, delivery delays, lost packages, damaged packages, incorrect addresses, and undeliverable orders are governed by our Shipping Policy.
Please review the Shipping Policy before placing an order intended for a birthday, memorial, holiday, anniversary, or other time-sensitive occasion.
International orders may be subject to import duties, value-added tax, sales tax, customs charges, handling fees, brokerage fees, or other charges imposed by the destination country or service provider.
Unless clearly stated otherwise during checkout, these amounts are not included in the product price or shipping charge paid to The Ever Paw.
The recipient is responsible for applicable import charges and compliance with destination-country import requirements.
Refusing a parcel or failing to pay import charges does not automatically create a right to a full refund.
Further information is provided in our Shipping Policy.
Order-cancellation conditions depend on:
Customers should contact support@theeverpaw.com within the cancellation period stated in our Return & Refund Policy.
Once personalized production has begun, full cancellation may no longer be available.
Where cancellation is still possible after non-recoverable costs have been incurred, any refund may be reduced by reasonable costs already incurred.
The complete cancellation rules are stated in our Return & Refund Policy.
Eligibility for a return, refund, remake, replacement, or exchange depends on:
Personalized and custom-made products are generally not eligible for change-of-mind returns because they are produced specifically for an individual customer and cannot ordinarily be resold.
This does not prevent us from providing an appropriate remedy where an item is damaged, defective, materially incorrect, or affected by an error for which we are responsible.
All returns require prior authorization.
The complete conditions are stated in our Return & Refund Policy.
Customers are responsible for reviewing and following any care instructions provided with the product or on the website.
Depending on the product, care may include:
Damage caused by misuse, neglect, improper cleaning, modification, accidental handling, normal wear, or failure to follow care instructions is not automatically considered a manufacturing defect.
The products are memorial and decorative products intended primarily for human ownership and use. They are not pet toys unless a product description expressly states otherwise.
You may choose to submit:
You are responsible for the content you submit.
Submitted content must not:
We may moderate, decline, or remove content that violates these Terms or is unrelated to the relevant product or service.
By submitting a review, rating, or written testimonial, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use that review in connection with operating and promoting The Ever Paw.
This license does not automatically include permission to publish private customer photographs, personal correspondence, or customer-uploaded personalization materials.
Where we wish to publicly use a customer photograph or identifiable customized product image, we may request separate permission.
The website and its contents may include:
These materials may be owned by The Ever Paw, licensed to us, supplied with authorization, used under an applicable license, or otherwise lawfully made available.
Nothing in these Terms transfers ownership of website content to the user.
You may use the website for personal, non-commercial shopping purposes.
You may not, without appropriate permission:
This section does not claim ownership of customer-uploaded photographs or other material belonging to customers or third parties.
Certain product components, supplier-provided images, authorized materials, software, trademarks, payment marks, plugin interfaces, and third-party services may belong to their respective owners.
References to third-party brands or services do not necessarily imply sponsorship, endorsement, ownership, or partnership.
If you believe that material appearing on the website infringes your rights, contact support@theeverpaw.com with:
We may remove, restrict, or investigate material while reviewing a credible claim.
Where customer accounts are available, you are responsible for:
You are responsible for activity conducted through your account unless the activity resulted from a security failure for which we are responsible.
We may suspend or close an account where we reasonably believe that it:
Account closure does not automatically cancel completed transactions or remove records that must reasonably be retained.
You must not use the website or services to:
We may restrict access, cancel orders, suspend accounts, preserve relevant evidence, or report suspected illegal activity where reasonably appropriate.
The website may rely on or link to third-party services, including:
Third-party services are governed by their own terms, privacy policies, availability, and technical systems.
We are not responsible for the independent content, policies, availability, security, or actions of third-party websites that we do not control.
A link does not necessarily mean that we endorse every statement, product, or service offered by the third party.
We aim to keep the website available and functioning, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
We may modify, suspend, or discontinue a website feature where reasonably necessary.
Where an interruption affects an active paid order, we will make reasonable efforts to continue fulfilling or resolving the order through available methods.
To the extent permitted by law, the website and general informational content are provided on an “as available” basis.
We do not guarantee that:
This section does not remove responsibilities that arise from an accepted product order, an express product commitment, or a right that cannot legally be excluded.
To the extent permitted by law, The Ever Paw will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the relevant transaction occurred.
Examples may include:
Where liability cannot be excluded but may be limited, our total liability relating to a particular order will generally not exceed the amount paid to The Ever Paw for the affected product, except where a different remedy is required.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the extent permitted by law, you agree to be responsible for reasonable losses, claims, liabilities, or expenses arising directly from:
This section does not require a customer to compensate us for losses caused by The Ever Paw’s own error, breach, or misconduct.
We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:
Where such an event affects an active order, we may:
If you have a concern about an order or our services, please contact us first at:
Please include:
We will make reasonable efforts to review the matter and provide a response.
Nothing in this section prevents either party from using a lawful dispute-resolution procedure where direct communication does not resolve the matter.
To the extent permitted by applicable law, these Terms and disputes arising from them are governed by the laws applicable at the location from which The Ever Paw is operated, currently Guangdong, People’s Republic of China, without regard to rules that would automatically apply another jurisdiction’s law.
Where a dispute cannot be resolved directly, it may be submitted to a court with lawful jurisdiction in Guangdong, China, unless another forum is required by a rule that cannot lawfully be excluded.
This section does not mean that laws from every country automatically apply merely because they may be more favorable to one party.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in effect.
The invalidity of one provision does not automatically invalidate the entire Terms of Service.
If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.
Any waiver applies only to the specific circumstance in which it is given.
You may not transfer your rights or obligations under an order to another person without our permission where the transfer would materially affect fulfillment.
We may transfer business-related rights and obligations as part of a legitimate business sale, reorganization, service-provider arrangement, or transfer of operations, provided that doing so does not materially reduce the customer’s rights relating to an existing paid order.
These Terms, together with:
form the agreement between you and The Ever Paw concerning the relevant use or purchase.
They replace prior general statements relating to the same subject, but do not replace specific written promises expressly agreed for an individual order.
We may update these Terms from time to time to reflect:
The revised Terms will be posted on this page and the Last updated date will be changed.
Changes normally apply prospectively from the date they are published.
Terms applicable to an existing order will generally be those in effect when the order was placed, together with any later changes agreed by both parties or required for lawful fulfillment.
Questions about these Terms of Service may be sent to:
The Ever Paw Customer Care
Email: support@theeverpaw.com
Website: theeverpaw.com
Business location: Guangdong, China
When contacting us about an order, please include your order number.
